Merchants Bank & Trust

Do I have to register to use myMBT.com?
What is myMBT.com?
What if I forget my PIN or enter the wrong user ID?
How do I use myMBT?
What actions should I take if I am unable to view all of my Merchants Bank and Trust accounts?
How current is the information about my accounts?
How much history can I see online?
What if I get an error message?
What should I do if I think someone has my access codes?
Why are my account numbers NOT displayed?
What happens if I don’t log off the system?

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Q	Do I have to register to use myMBT.com?
A	Yes. A one-time request is required to enroll for online banking. This process must be completed within a banking center. Your user ID and password will be received at the time of request.
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Q	What is myMBT.com?
A	myMBT allows you secure and convenient access to your Merchants Bank and Trust accounts using the internet twenty four hours, seven days a week. myMBT will allow you to… Access account information Make balance inquiries Retrieve statement information Transfer funds between your Merchants Bank and Trust accounts
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Q	What if I forget my PIN or enter the wrong user ID?
A	Call customer service at (800) 230-1384 ext.3232 or (812) 637-3232.
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Q	How do I use myMBT?
A	After you enter your user ID and PIN, you will be shown a list of your accounts with chosen names and current balances. To view information or perform transactions on an account, select the account and use the on-line menu to complete all necessary transactions.
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Q	What actions should I take if I am unable to view all of my Merchants Bank and Trust accounts?
A	You must be a sole or joint owner on an account to access it on myMBT. If you are unable to see all of your accounts, please call (800) 230-1384 ext 3232 or (812) 637-3232 during normal business hours.
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Q	How current is the information about my accounts?
A	Information for each account is updated daily. Please allow 24 hours for all transactions to appear on-line.
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Q	How much history can I see online?
A	You can view 60 days of transaction history on your deposit accounts.
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Q	What if I get an error message?
A	If you get an error message, please make a note of the message and the time you received it. Then call us at (800) 230-1384 ext. 3232 or (812) 637-3232 and we will attempt to resolve the issue as soon as possible.
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Q	What should I do if I think someone has my access codes?
A	Call customer service immediately at (800) 230-1384 ext. 3232 or (812) 637-3232 to change your codes and verify that no unauthorized transactions have been processed on your account.
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Q	Why are my account numbers NOT displayed?
A	For security purposes, instead of displaying account numbers, each account will be given a generic name that you may change at any time.
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Q	What happens if I don’t log off the system?
A	myMBT has a ten minute time out feature. If the system is inactive for 10 minutes or longer, the user will be logged out.
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107 N. State Street, West Harrison, IN 47060 (812) 637-3232