Frequently Asked Questions
We know that each client will have unique and individual questions about the products and services that they need, but we hope that these questions will quickly address some of your questions.
For any additional questions that you may have, please do not hesitate to call us, or fill out the contact us page.
Please click the question below that most closely resembles your question for an expanded answer.
Do I have to register to use MBT.com?
Yes. A one-time request is required to enroll for online banking. Your user ID and password will be given at the time of request. Please visit our Application Center for the Online Banking Application or visit one of our local offices.
What is MBT Online Banking?
MBT allows you secure and convenient access to your Merchants Bank & Trust accounts using the internet twenty-four hours, seven days a week. MBT will allow you to:
- Access account information
- Make balance inquiries
- Retrieve statement information
- Transfer funds between your Merchants Bank & Trust accounts
How do I enroll for e-statements?
From the initial Netteller screen you need to click on the e-statement Tab and follow the instructions.
What if I forget my PIN?
You can use the Self Reset Link or call customer service at (812) 637-3232.
How do I use MBT?
After you enter your user ID, PIN and verify your personal image you will be shown a list of your accounts with chosen names and current balances. To view information or perform transactions on an account, select the account and use the on-line menu to complete all necessary transactions.
What should I do if I am unable to access my accounts?
You must be a sole or joint owner on an account to access it on MBT. If you are unable to see all of your accounts, please call (812) 637-3232 during normal business hours.
Please be aware that in some cases, new accounts are not automatically added.
What if I get an error message?
If you get an error message, please email the error to info@MBT.com and we will attempt to resolve the issue as soon as possible.
How current is the information about my accounts?
Deposit account activity is reflected immediately. All other account activity is updated daily. Please allow 24 hours for all transactions to appear on-line.
How much history can I see online?
You can view 60 days of transaction history on your deposit accounts. You have 6 months of statements available to view, however statements are not available upon activation.
What should I do if someone has my access codes?
Call customer service immediately at (800) 230-1384 ext. 3232 or (812) 637-3232 to change your codes and verify that no unauthorized transactions have been processed on your account.
Why are my account numbers NOT displayed?
For security purposes, instead of displaying account numbers, each account will be given a generic name that you may change at any time.
What happens if I don't log off the system?
MBT has a ten-minute time out feature. If the system is inactive for 10 minutes or longer, the user will be logged out.
When will my online banking account go dormant?
Your online banking account will go dormant after 90 days of inactivity. You need to call customer service at (812) 637-3232 to get your account reactivated. Your internet access will be discontinued after an additional 30 days if we do not hear from you.
What does it mean to be a supported browser?
Browsers that are supported are expected to work in any online banking page and function. If any critical function is found not to work on a supported browser, it will be addressed and corrected.
What does it mean an unsupported browser?
Unsupported browsers are not tested. If problems are reported code changes will not be made to accommodate browser differences. A recommendation will be to use a supported browser.
What happens if an issue is reported that is the result of an unsupported browser?
If problems are reported, the recommendation will be to switch to a supported browser.
How do you determine when a browser will be identified for certification and ultimately be supported?
Metrics available on browser usage define the most commonly utilized browsers. This is one factor in determining the list of browsers to support. Another factor that is considered would be a lack of a viable alternative on a particular platform (Apple Safari for example). As new browsers climb in usage, they may be added to the supported browser list, once a threshold of adoption and usage is reached, or if no other browser is available for that platform.
How long does the certification process usually take?
When a new browser is released and it is a candidate for becoming a supported or recommended browser, an initial regression test of the application is done utilizing that browser. The process will be complete when all critical issues identified in the testing process for that particular browser have been resolved. The time for that process varies from browser to browser but would typically be less than 3 months.