President's Message
Welcome to our new website. We hope that you find all of the information easily accessible!
I would like to Thank you for your interest in Merchants Bank. If you are a client we really appreciate you allowing us to be on your team. I trust you have had the opportunity to experience our extraordinary client attention as we deliver our world class financial services for your benefit.
If you are a prospective client, we want you to know our corporate culture is totally dedicated to your success. For years we have referred to ourselves as a “different kind of bank”, meaning we actually do what we say we will do; we walk the talk!
Just one example of our client focus is our availability. Not only do we answer the phone, but you are able to actually talk to an associate who is empowered to act on your behalf. I invite you to call one of our offices and experience the “difference”.
In a time when service quality is being watered down by ever decreasing standards, our staff of knowledgeable, experienced
professionals is allowed to work within a system where “policies” and “procedures” do not stand in the way of exceeding client expectations. The result is doing the right thing for you with a sense of urgency.
Please accept this message as my invitation to check out our product line supporting both personal and business banking needs. We consider ourselves “high-touch, high-tech” and our delivery is very personalized.
Experience banking the way it should be.
Yours very truly,
Donald A. W. Patterson
President / CEO
